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Xmas Support - heating & hot water

We are sorry you are experiencing problems with your system. Our offices are closed from 5pm Friday 21st December and will not reopen until 2nd January 2019.

Full engineer support will be available from 2nd January 2019.

Links to troubleshooting guides are available below, as is information on how to enable your electric immersion to provide hot water as a temporary solution. If you have tried looking through the guides and still have no heating or no hot water, please email

We will endeavour to respond to your email within 24 hours on Monday 24th December and on Thursday 27th and Friday 28th December only, although assistance is limited.


Genvex Premium Troubleshooting Guide

Genvex Combi Compact Service Unit 2004-2008 Troubleshooting Guide

Genvex Combi Compact Service Unit 2009+ Troubleshooting Guide

Genvex GE315-420-525-630 Pre 2004 Troubleshooting Guide

Genvex GE315-420-525-630 2004-2009 Troubleshooting Guide

Vanvex Troubleshooting Guide

Enable Electric Immersion for Temporary Hot Water Supply

Filter Reset on Genvex Heat Recovery Ventilation Unit Controller

Samsung Air Source Heat Pump Gen 5 EHS MIM Unit User Guide  or call 0330 SAMSUNG (726 7861) or visit 

Heatbank Operating And Installation Manual

Aero Installation Manual


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